Support

We read every message and usually reply within a day or two.

Before you write in

Including these three things gets your problem solved much faster:

1. Your device and iOS version (Settings → General → About)
2. What you did, what you expected, and what happened instead

Common questions

My reminder didn't go off

Check iOS Settings → Nestriq → Notifications and make sure notifications are allowed, with Banners or Alerts turned on. Then check that Focus modes or Do Not Disturb aren't silencing Nestriq — you can add Nestriq to a Focus mode's allowed apps. If the reminder was location-based, Nestriq also needs "Always" location access, since iOS can't wake the app on arrival otherwise.

My reminder sound is silent or wrong

Custom sounds only play if your ringer isn't muted and the notification style allows sound. Note that iOS caps notification sounds at 30 seconds and won't let any app ring continuously until dismissed — that's an Apple limitation, not a Nestriq setting.

My pages aren't syncing between devices

Sync uses your own iCloud account. Confirm that both devices are signed into the same Apple ID, that Settings → your name → iCloud → iCloud Drive is on, and that Nestriq is enabled in the iCloud app list. Sync also pauses on Low Data Mode and Low Power Mode. Opening the app on both devices while on Wi-Fi usually kicks it back into gear within a minute.

I paid for Plus but the app still shows limits

Open Nestriq's settings and tap Restore Purchases, while signed into the same Apple ID you bought with. If it still doesn't unlock, email us with the date of purchase and we'll sort it out.

How do I cancel a subscription?

Go to iOS Settings → your name → Subscriptions → Nestriq → Cancel. Apple handles subscriptions, so we can't cancel one for you. Deleting the app does not cancel it. For refunds, use reportaproblem.apple.com.

How do I get my notes in from another app?

Three ways: share directly to Nestriq from Apple Notes (or any app with a share sheet), paste text into a new page, or use Brain Dump and let Nestriq split your thoughts into tasks, notes and reminders.

I deleted something by accident

Check the page's History view first — Nestriq keeps recent versions. If the whole page is gone and you have iCloud sync on, don't delete the app; write to us before doing anything else.

The widget isn't updating

iOS decides how often widgets refresh and can throttle them heavily on Low Power Mode. Removing the widget and adding it again usually forces a fresh update.

Requesting a feature

Nestriq is built around what people actually ask for, so feature requests genuinely matter. Tell us what you're trying to accomplish rather than the feature you have in mind — the underlying problem is often solvable in a better way than either of us first thought.

Reporting a bug

Send it to app@nestriq.app with the details listed above, plus a screenshot or screen recording if you can catch it happening. Steps that reliably reproduce the problem are the single most useful thing you can give us.

Privacy or data requests

For anything relating to your data, email app@nestriq.app. The privacy policy covers what we do and don't hold — which is almost nothing, because your data lives on your device.